Complete the easy registration on the RoidBuddy.co website.
Add the products to the cart.
Open the cart and click Proceed to checkout button.
Select a payment method. Write full name of the Receiver and the delivery address.
Confirm the payment in Personal account.
Confirm receiving of the parcel.
Delivery usually takes from 3 to 20 days depending on the following factors:
Payment receiving time from 20 min (Bitcoin) to 1-3 days (Bank wire).
1-3 days necessary to collect and dispatch then order from the warehouse.
Delivery takes from 2 to 14 days depending on the carrier and your location.
Yes, almost always all products are in the stock. There are exceptions, a certain product is not in the stock for one week, due to the increased popularity of a certain product. We inform if product out of stock on the website.
After placing order, you get order number. You can find it in Personal account/Orders. As well you will receive confirmation e-mail. Always check Spam folder too.
Yes, if you are a wholesale buyer, we can offer you wholesale prices. Please contact our manager in the Wholesale section.
Yes, the status of your order is in your Personal account/Orders. Status change occurs in real time. We will send a notification about Status change to your e-mail.
Creating an account is necessary in order for us to: recognize our customers, recognize their orders, shipping addresses, order recipients. And also for communication with the client, providing the client with the tracking number and the status of his order.
You need to go through easy registration on RoidBuddy.co website and confirm your e-mail address.
All customer information stored in database in encrypted way. So no one can see credentials of clients, even us. Information and data is stored in secure data-centers across the globe and is decentralized for security reasons.
After few month, after order is delivered to customer, we are deleting all old orders and save only product quantity information.
Check if you entered your e-mail correctly. If none password recovery method works, contact Customer service.
Yes, you need to inform us that you have successfully received the parcel. You can do it in Personal account/Orders.
Sometimes tracking systems do not provide accurate information and we need to contact you to find out have you received order or not. We have automated this process for your and our convenience. After pressing the button: Confirm receiving, we close this order and consider the transaction as completed.
Note. We do not accept credit / debit cards, PayPal or any other payment methods that are not mentioned above. There are no exceptions.
If you want to pay with Bank wire you receive Invoice with the specified invoice number for which you need to pay. Payment can be made online or at a Bank branch by paying a commission. In payment details specify what is written in invoice notes.
Please do not specify for what kind of goods you pay. Only what is written in Invoice notes.
! Save the confirmation of the money transfer until we receive your payment.
What is Bitcoin (BTC) and a complete instruction how to open a Bitcoin wallet, how to buy Bitcoin and how to pay with Bitcoin, please read in the Payment section.
We advise you to pay with Bitcoin, since it does not leave data about the payer.
It took more than 5 working days after making the payment.
If you made all of the above recommendations and it did not work - Contact our Support team.
Shipping and delivery
The order is dispatched in 1-3 business days after payment is received.
Exceptions may occur during weekend and national holidays when transport companies do not operate.
We send orders from different warehouses located across European Union.
Standart mail: €20 / $20 / £20. Regardless of the size of the parcel and country of destination.
Standart mail for orders over €/$/£ 500: Free
Express carrier for wholesale: €/$/£ 40
Yes, after we dispatch the package, we provide you with the tracking number. You can find it in Personal account/Orders. As well you will receive notification to your e-mail.
Yes, it can be so, since the online tracking services do not always work correctly. The most accurate way to find out where your package is at the moment is to contact your post office and call your tracking number.
We have delivery guarantee in most countries. If your parcel was lost, please let us know and we will re-send it. Require about delivery guarantee for your country in Customer support.
All orders are carefully and discretely wrapped by default.
Hilma Biocare official brand store
The prices on our website are officially approved by Hilma Biocare manufacturer.